Pet Care Terms & Conditions

Updated: August 13, 2023

Terms and Conditions for Pet Care Services, Pet Sitting, and Dog Walking:
This document is an agreement between Shaela Pizzulo d/b/a Care Fur Pawz Ltd. (hereinafter referred 
to as the “Pet Sitter”), and its Client. Pet Sitter is authorized to perform care and services 
to/for any and all pets owned by the Client, including any new pets that the Client obtains on or 
after the date of this document, upon the following terms and conditions.

 

DESCRIPTION OF SERVICES
The pet sitter agrees to provide care to the owner's pets in the owner’s home. Pet care may be 
personalized to each pet's needs. Basic pet care includes feeding, refreshing water, exercising, 
providing TLC, and sending reports to the owner after every visit. The services due under this 
Agreement shall specifically exclude house sitting with no pets. Additional services may be 
available through a special, written arrangement between the Pet Sitter and the Client; provided, 
however, that all such additional services shall be subject to this Agreement.

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FORCE-FREE METHODS AND TOOLS 

Care Fur Pawz is dedicated to positive reinforcement and force-free handling ONLY. We know

there are better methods out there. If your pet has a prong collar, pinch collar, choke chain,

e-collar, or any other tools used for handling that are considered aversive and forceful we will

use a standard collar/harness on your pet. If the owner does not consent to the use of a standard

collar or harness we will politely send them on their way. As stated above we now offer dog training

and are happy to help with any behavior problems you feel these tools are needed for to show you

a better way physically and psychologically for the dogs. 

 

RESERVATIONS ARE REQUIRED
The Client acknowledges that the Pet Sitter has other clients, and may accordingly be faced with 
time conflicts. The Client accordingly agrees that no services shall be due or provided until a 
reservation has been booked, and confirmation has been provided by the Pet Sitter. Reservations 
should be made through the booking site accessible at the Pet Sitter’s website, 
www.carefurpawz.com. Reservations may also be made by phone or email; provided, however, that such 
reservations shall be subordinate to another customer’s reservation made on the website before the 
Client’s information could be entered. A valid credit/debit card number shall be required at the 
time of reservation in order to act as security for all amounts that may become due under this 
Agreement.

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CANCELLATION POLICY  

For Meet and Greets and Recurring Walk Clients: Clients pay for these services in advance and

must provide 24-hour notice or the full rate will apply.

For Traveling Clients: The 50% deposit is non-refundable once you book your reservation. If you must

cancel or make any changes, please provide 5 days notice to you original service start date or the full

reservation is non-refundable. 

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PAYMENTS & REIMBURSEMENT
Current rates are set forth at the Pet Sitter’s website, and shall apply to all reservations made 
on or after the date when such rates were posted. The Client acknowledges that debit/credit card

payments are the accepted forms of payment. All clients are required to store a card on file which

is used to take deposits, late cancellations fees, and cover supplies your pet may need (e.g. food,

medication, potty pads, leash, collar, harness, litter etc.). Reservations must be secured by a

credit/debit card, through the client portal, which the Pet Sitter may charge against for all

amounts due under this Agreement. 

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Non-refundable deposits are currently set at  50% of the reservation total subject to a change of policy

that is duly published in the fee schedule on the company website. Final payment for services will be 
charged against the credit card on file 5 days prior to the service start date. Client agrees that reservation 

requests will not be accepted until all outstanding invoices have been paid.  

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CREDIT ON FILE

If you provide adequate notice and have already paid for services in advance, the amount paid will be

stored on your file as a credit and can be used towards your next service request. Credit on file does

expire after 1 year of no services booked.  

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RECURRING DOG WALKS

A discount is applied when walks are scheduled twice or more per week on a weekly basis for a

minimum of three months. The discount is set forth on our website under services and dog walking.

The first payment is taken on the date of booking then future invoices will be charged to the card on file

on the first of each month going forward. If you must cancel/reschedule a walk, please provide 24hrs

notice or the walk is nonrefundable. If you need to end service we ask that you provide a 30 day notice

as we block out your walks in advance 3 months at a time. 

 

DISPUTES
This Agreement shall be governed by the law of the state of Colorado. All disputes concerning this 
Agreement shall be brought in Douglas County and may be brought in the small claims court subject 
to jurisdictional limits. The Client agrees that this Agreement shall be deemed to have been made 
in Douglas County, Colorado notwithstanding the location of the Client, the home, and/or the pets 
at issue.

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The client agrees to ensure all supplies necessary for the pet(s) basic care will be provided. The 
client will reimburse Pet Sitter for any necessary purchases for the care of the pet(s) such as 
food, medicine, potty pads, etc.

 

LIABILITY
Pet Sitter agrees to provide the services stated in this agreement in a reliable, caring, and 
trustworthy manner. In consideration of these services and as an express condition thereof, the 
Client expressly waives and relinquishes any and all claims against Pet Sitter, except for those 
arising from harm to the pet(s) arising directly out of negligence or intentional misconduct of Pet 
Sitter. Pet Sitter shall under no circumstances be liable to the Client for any harm or damage to 
person or property of any other kind, except in the case of intentional conduct proven beyond a 
reasonable doubt.

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The Client acknowledges that the Pet Sitter is in constant contact with a variety of animals, and 
that there is always a chance of injury and the possibility of infectious disease being passed 
between animals. The client assumes all risk of injury or illness to the Client’s pet(s) during or 
after the boarding and/or pet sitting care of the client’s pet(s) by Pet Sitter.

 

MEDICAL TREATMENT
Pet Sitter is not responsible nor will be held liable for any veterinary expenses incurred for or 
with regard to pet(s) during or after the pet(s) stay with the Pet sitter. Pet Sitter is not 
obliged to seek care for the Client’s pet(s) even in the event of obvious distress. Client does, 
however, authorize the Pet Sitter to seek veterinary care when and if the Pet Sitter deems (rightly 
or wrongly) that a medical emergency has arisen. In the case of such an emergency Pet Sitter shall, 
before seeking medical treatment for any pet(s), place a phone call to the number(s) provided by 
the Client, and shall also send text messages to such numbers where applicable. If (a) time is of 
the essence and/or (b) Pet Sitter is unable to reach the Client, the Client authorizes Pet Sitter 
to take the pet(s) to the nearest veterinary hospital for treatment (or to such veterinary location 
as the Client has specified in advance), and appoints the Petter Sitter as his/her/its agent with 
full authority to authorize such veterinary services for and in the name of the Client. The Client 
further agrees to reimburse the Pet Sitter for any liability the Pet Sitter may incur in connection 
with such veterinary services; which reimbursement may be charged against the credit card on file. 
The Client shall also reimburse Pet Sitter for any and all costs related to transportation, 
treatment, and other expenses related to the veterinary care, and expressly releases the Pet Sitter 
from all claims regarding harm or injury that may arise directly or indirectly from such 
activities.

 

VACCINATIONS
The client is responsible for making sure that all of the client’s pets have received all current 
required and recommended vaccinations required by the State of Colorado. Rabies is the only vaccine 
required by Care Fur Pawz Ltd. The client agrees to provide the pet's Rabies certificate or a 
letter of exemption signed by their vet if the pet is unable to receive the Rabies vaccine.

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INJURY FROM CLIENTS’ PET(S)

In the event Pet Sitter or a third party (another pet or person) is bitten or otherwise injured by 
Client’s pet(s), Client agrees to pay all medical expenses, costs, expenses, and lost wages 
incurred by Pet Sitter or such third party as a direct or indirect result thereof, including 
without limitation loss of work time. The client agrees to indemnify, hold harmless, and defend

Pet Sitter from any claim by any person injured by the Client’s pet.

 

DAMAGES
Pet Sitter shall not be responsible for any damage to property owned by Client or third parties 
unless such damage is caused by a negligent act of Pet Sitter. This includes, but in no way is 
limited to, water leaks or matters involving electrical systems.

 

ESCAPES
If pets have full access to a backyard, it is not always guaranteed to be 100% secure. Pet Sitter 
does not accept responsibility or liability for any customer’s pets that escape, are injured, or 
become lost, fatal, or otherwise when pets are left out or given access to a fenced-in area. This 
includes electronic, wood, metal, or any other fence type. All dogs must be on a leash at ALL times 
when the Pet Sitter is in care of pets on walks/trips to the park. Pet Sitter is not liable for 
pets left outside or may escape from the client’s property when Pet Sitter is not in attendance – 
for example, clients who use doggie doors or pets who live and stay outside at all times. Pet 
Sitter should not be liable for the injury, disappearance, death, or fines of any pet that escapes 
the property unless the pet was able to escape due to the negligence of the Pet Sitter.

 

ACCESS TO HOME BY OTHERS
Pet Sitter cannot be held liable for any damages to property or pets if the client allows any other 
person, whether it’s a neighbor, friend, family member, or another person to enter the home during 
the time the Pet Sitter is sitting for the Client’s pet(s). If the Client does allow access to 
someone other than the Pet Sitter during the duration of the Pet Sitter’s job, the Client must 
notify the office and the Pet Sitter.

 

SECURITY
Pet Sitter will not be liable for any loss or damage in the event Client’s home is burglarized, 
unless and until the Pet Sitter is duly convicted as a criminal accessory/accomplice to such 
burglary. The client specifically agrees that he or she will secure the home prior to leaving and 
will provide Pet Sitter with instructions on how to properly secure the home.

 

DAMAGES TO HOME BY PET
It is the sole responsibility of the Client to make sure that their home and yard are “pet-proof”. 
Pet Sitter will not be responsible for any furniture damage or other damage caused to the home by 
the pet unless due to negligence of the pet sitter.

 

INCLEMENT WEATHER
In the event of inclement weather or natural disaster, Pet Sitter will use their best judgment in 
caring for the Client’s pet(s) and home, but will not be held responsible for any damage to the 
Client’s home or injury to the Client’s pet arising from such decision.

 

FUTURE SERVICES
The client affirms that by entering into this agreement, Pet Sitter is specifically authorized to 
accept all future telephone, online, or email reservations, and the Client’s requested Pet Sitter 
may enter the Client’s home without additional signed contracts or written authorizations. These 
terms and conditions are subject to change without notice.

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Terms and Conditions for Dog Training:

Shaela Pizzulo d/b/a Care Fur Pawz Ltd. (the “Trainer”) cannot make any guarantee regarding the 
outcome of any training/counseling program. The owner assumes full responsibility for the dog’s 
behavior during and after the training/counseling program.

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INCLEMENT WEATHER
All services will be rendered as scheduled outside of severe or inclement weather. If the class was 
scheduled to be outside, the training may be moved inside and will be discussed between the owner 
and trainer. Inclement weather means that it is not safe for the trainer to drive or it's not safe 
weather for the dog to train. If the trainer needs to cancel, the Trainer will contact the owner as 
soon as possible.

 

CANCELLATIONS/NO-SHOWS/RESCHEDULING 

Cancellations made 24 hours in advance will have no penalty and must be rescheduled. Same-day

cancellations/No Shows will be charged a cancellation fee which is the equivalent of one class in the

package. To make up this class you must purchase one class. Each package has an additional 4 weeks for rescheduling purposes.

Any classes outside of the rescheduled time frame will not be refunded.

 

TERMINATION OF TRAINING
The owner of the dog(s) may have the animal withdrawn from training at any time, however, once 
training has begun; all fees are non-refundable. Additional makeup lessons may be purchased at 
$60 per lesson; provided, however, that such amount may be modified by changes duly published in 
the fee schedule at the Trainer’s website.

 

LIABILITY; INDEMNIFICATION OF THE TRAINER
The legal owner/agent of the pet(s) having carefully read and fully understand this agreement, does 
hereby waive and release the Trainer from any and all liability of any nature. This includes any 
injury, death, sickness or damage my pet may suffer during or after any training program. I also 
agree to indemnify and hold harmless Shaela Pizzulo d/b/a Care Fur Pawz Ltd. from any and all 
claims due to damage the pet may cause to any family members of any third parties during or after 
training.

 

MISCELLANEOUS
The owner/agent will be responsible for purchasing all necessary equipment that the trainer 
recommends for training the dog(s). In the event either party deems it necessary to employ legal counsel to protect its rights under 
this agreement, the prevailing party agrees to pay all expenses including, but not limited to costs 
and reasonable attorney’s fees.

 

This training agreement and Addendum A represents the full and only agreement between the parties. These terms and conditions are
subject to change without notice.