Question 1

1.) What are your hours?

Accepted Answer

Our office is open to the public from 9 am-5 pm Monday through Friday. We provide pet-sitting
services in two-hour time frames starting at 6-8 am and ending at 7-9 pm. Dog walking is offered
Monday-Friday 7 am-12 pm

Question 2

2.) How do your services work?

Accepted Answer

All services require a meet and greet before they may be requested. Care Fur Pawz offers pet
sitting, overnight care, and dog walking all in the comfort of your home. (Dog training coming
soon!) Pet sitting and overnight care are those going away for a trip whether it's for work or
pleasure. Dog walking is for clients who are gone for long periods of time away and their pup
needs attention and exercise. We book in two-hour time frames to account for traffic, accidents,
road closures, or a visit going over due to unexpected reasons. Overnights are offered from 9/10
pm-6/7 am (9hrs) or 8/9 pm-8/9 am (12hrs). We come to your pet and provide care personalized
to their needs!

Question 3

3.) What is your vaccination policy?

Accepted Answer

We require that all pets have their rabies vaccines as this is required by the state. The owner
must provide proof of certification. If your pet is too young or unable to receive the vaccine, an
exception may be made if we can verify the age or the vet provides a note of exemption. You
may also get a titer test done to see if your pet has enough levels of the vaccines to no longer
need them. This test can be quite expensive and we do not require this to be done.

Question 4

4.) What discounts do you offer?

Accepted Answer

Care Fur Pawz offers a 5% military discount to both active and non-active service members. We
also offer a 10% recurring discount to those who book repeat services. You must book twice or
more per week to be eligible for the Recurring Discount Program!

Question 5

5.) Can you send me pictures and updates of my pets?

Accepted Answer

Of course! We understand the importance of keeping in touch and bringing you a piece of mind
while you’re away. We do this by sending updates, pictures, and videos of your pets after each
visit. You also can message us back through our convenient booking app.

Question 6

6.) What do you do if there is an illness, injury, or medical emergency?

Accepted Answer

Care Fur Pawz is certified in Pet First Aid and CPR. In the event of any injury or illness, we will
assess the situation carefully and inform you right away. Depending on the severity of the
illness/injury we may make the executive decision to take your pet to the vet specified on your
Pet Care Contract. If time is of the essence we will take your pet to the closest veterinary
hospital. If we are unable to reach the owners of the pet(s) then we will follow the Veterinary
Authorization outlined in the Pet Care Contract.

Question 7

7.) My pet rushes the door, what if they escape?

Accepted Answer

Care Fur Pawz top priority is to ensure the safety of your pets and prevent them from injury,
illness, and escapes. We ask that each owner properly secures the home and yard before
leaving. This includes but is not limited to, no open doors and windows, uncrated dogs that rush
the door having a way to block them from rushing the door, informing the pet owner if there is
any history of escapes (etc). Upon arrival, we check all gates, fences, and doors leading
outside. For walking, we ask which harnesses and leashes the pets use so we are using the
correct ones for them.
In the unfortunate event your pet does escape, we will contact the owner and the emergency
contact about what has happened and maintain communication within the process of retrieving
the pet. We will call all local vets, shelters, and animal control agencies. We will search the
nearby areas and continue to check the home in case they return home. We will use social
media and posters to raise awareness.
If pets have full access to a backyard, it is not always guaranteed to be 100% secure. Pet Sitter
does not accept responsibility or liability for any customer’s pets that escape, are injured, or
become lost, fatal, or otherwise when pets are left out or given access to a fenced-in area. This
includes electronic, wood, metal, or any other fence type. All dogs must be on a leash at ALL
times when the Pet Sitter is in care of pets on walks/trips to the park. Pet Sitter is not liable for
pets left outside or may escape from the client’s property when Pet Sitter is not in attendance –
for example, clients who use doggie doors or pets who live and stay outside at all times. Pet
Sitter should not be liable for the injury, disappearance, death, or fines of any pet that escapes
the property unless the pet was able to escape due to the negligence of the Pet Sitter.

Question 8

8.) What do you do if my pet is shy/fearful?

Accepted Answer

If your pet is shy or fearful, we will take the process very slowly. We want to build our
relationship with the pet and not stress them out any further. If we are unable to come in contact
with the pet to do our normal wellness checks, we will verify the pet is safe, healthy, and in the
home from a distance. This includes locating the pet and confirming they are secure, checking
food/water levels, body language, mobility, and so on. To make things comfortable, we will
simulate the things you do in your home like walking around the home, turning on and off the
faucet, and opening and closing doors. We basically want to make it as normal of an experience
for the pets as possible and most times, the less pressure you put on the pet to socialize, the
quicker they adapt. We are strong on being force-free and letting the pets build a relationship
with us on their own.

Question 9

9.) What if there is an issue with my home?

Accepted Answer

The benefit of hiring a pet sitter to care for your pet(s) while you’re away is they also provide
care to your home. If there is an issue with the home such as power outages, a pipe bursting,
odd sounds, or smells, we will inform the owner immediately. At the meet and greet we ask
where the water shut off and breakers are in case any of the above occurs.

Question 10

10.) What do you do in the event of extreme weather/natural disasters?

Accepted Answer

● Blizzard- Primarily severe storms, snow/ice conditions, etc. you will entrust Care Fur Pawz
to use their best judgment in caring for your pets(s) and home if we are servicing you at the
time of inclement weather. Care Fur Pawz Ltd. will try to carry out your instructions to the
best of the company’s ability. The care we provide to our customer’s pets and their safety is
our first concern. Customer selection of a nearby emergency contact has been requested.
The inclement weather plan will be as follows: 1) Every effort will be made to drive to your
home; 2) The service schedule may be changed, interrupted, or altered due to
circumstances; 3) If it is not possible to drive safely to your home, your emergency contact
will be notified, 4) You will be notified that the above-mentioned contingency plan has been
activated.
● Extreme Heat- If outside temperatures are too hot to walk a dog, we will use our best
judgment in caring for your pet(s) and home if we are servicing you at the time. It is too
hot to walk a dog if you cannot hold your hand to the ground for longer than 5 seconds.
Dogs do not have protection for their feet (the owner may supply booties) and when the
pavement is too hot it can cause serious damage. Temperatures over 76 degrees can be
dangerous to walk dogs and put them at risk for heat stroke.
● Fire- Your pet's safety is our top priority. If the premises has caught fire we will work
quickly to get all pet(s) out of the building safely. We always ask the owner that each pet
wears a standard collar (if the pet is able) while we provide care. We also ask for the
location of harnesses, leashes, carriers, and anything else to help with the evacuation
process. The known location of fire extinguishers is essential to the safety of your pet(s).
● Tornado- In the event of a tornado/tornado warning we will take shelter in the designated
area for tornados such as the basement or a downstairs bathroom. If a pet sitter receives
a tornado warning and there is time to check on all the families they are caring for, the
pet sitter will go to each home a secure the pets in a safe place. We will make sure pets
do not have access to the outside.

Question 11

11.) Will you stay in my home with my pet?

Accepted Answer

Yes, the services we provide are exclusively in the comfort of your home. Dog walks are
provided in the neighborhood or on trails that are within walking distance of your home. Care
Fur Pawz does not offer pet sitting in the pet sitters’ home at this time.

Question 12

12.) If you provide care overnight what do you do during the day?

Accepted Answer

We offer two overnight services: Standard Overnights (9hrs) 9/10 pm-6/7 am and Extended
Overnights (12hrs) 8/9 pm-8/9 am. You can add on pet sitting visits which are 15-60min long.
(15min visits have a 5mi limit)

Question 13

13.) My pet doesn't need anyone overnight, what are the earliest and latest visit times you can do?

Accepted Answer

We book in two-hour time frames to account for traffic and if other visits go longer than expected
for any reason. The first time block available to book is 6-8 am and the last time block is 7-9 pm.
Overnight reservations go quickly

Question 14

14.) My pet takes medications, can you administer them?

Accepted Answer

Yes, we can administer pills, creams, ointments, and liquids to pets who are cooperative and not
showing aggression while receiving the medication. We do not administer injections. If your pet
is showing signs of aggression, we will stop the administration process and inform the owners
we are unable to continue.

Question 15

15.) What do you do if my ETA is delayed?

Accepted Answer

If you are going to be arriving home later than you’re expected time, please inform the company
ASAP. We always require owners to inform us when they are home and the pets are back in
their care. If we do not receive a message that you are home we will continue providing services
to ensure the pet has care until you we receive notice you are home.

Question 16

16.) What do you do if I come home early?

Accepted Answer

In the event you did not inform the company you are coming home early, we will show up to the
scheduled services. If you are home upon the pet sitter/dog walker's arrival, you will be charged
a $20 late cancellation fee. If you would like services to still be provided, the full rate will apply.

Question 17

17.) What is your cancellation policy?

Accepted Answer

Deposits: A 20 % deposit is taken to hold all reservations and for clients who are traveling
and not on a recurring schedule. We understand your plans change and we, generally, do not charge
for cancellations with adequate notice. However, if you cancel 48 hours or less before the date of the
first visit, the deposit is non-refundable. If the client chooses to pay in full ahead of time, 20% of the
amount will be non-refundable.
Late Cancellations: If you are canceling within 24 hours or less before the visit/walk you will
be charged a $20.00 cancellation fee.
Holiday Cancellations: Please understand that pet-sitting services and kennels receive
more requests for reservations than they can handle during these holiday periods and we may have
turned away other clients because we have reserved time for you during a busy season. If you
cancel seven days or less before a holiday reservation, you will be charged for half of the visits. The
20% deposit will go towards the cancellation charge.

Question 18

18.) Will you help with some of the house chores?

Accepted Answer

Yes, we can help with basic household chores such as plant watering, trash/recycling, and
mail/packages. If you have a large number of plants, please book a service for a duration that
will cover the task of watering all of the plants.

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