FAQ'S | Care Fur Pawz

All services require a meet and greet before they may be requested. Care Fur Pawz offers pet

sitting, overnight care, and dog walking all in the comfort of your home. (Dog training coming

soon!) Pet sitting and overnight care are those going away for a trip whether it's for work or

pleasure. Dog walking is for clients who are gone for long periods of time away and their pup

needs attention and exercise. We book in two-hour time frames to account for traffic, accidents,

road closures, or a visit going over due to unexpected reasons. Overnights are offered from 9/10

pm-6/7 am (9hrs) or 8/9 pm-8/9 am (12hrs). We come to your pet and provide care personalized

to their needs!

We require that all pets have their rabies vaccines as this is required by the state. The owner

must provide proof of certification. If your pet is too young or unable to receive the vaccine, an

exception may be made if we can verify the age or the vet provides a note of exemption. You

may also get a titer test done to see if your pet has enough levels of the vaccines to no longer

need them. This test can be quite expensive and we do not require this to be done.

Care Fur Pawz is certified in Pet First Aid and CPR. In the event of any injury or illness, we will

assess the situation carefully and inform you right away. Depending on the severity of the

illness/injury we may make the executive decision to take your pet to the vet specified on your

Pet Care Contract. If time is of the essence we will take your pet to the closest veterinary

hospital. If we are unable to reach the owners of the pet(s) then we will follow the Veterinary

Authorization outlined in the Pet Care Contract.

Care Fur Pawz top priority is to ensure the safety of your pets and prevent them from injury,

illness, and escapes. We ask that each owner properly secures the home and yard before

leaving. This includes but is not limited to, no open doors and windows, uncrated dogs that rush

the door having a way to block them from rushing the door, informing the pet owner if there is

any history of escapes (etc). Upon arrival, we check all gates, fences, and doors leading

outside. For walking, we ask which harnesses and leashes the pets use so we are using the

correct ones for them.

In the unfortunate event your pet does escape, we will contact the owner and the emergency

contact about what has happened and maintain communication within the process of retrieving

the pet. We will call all local vets, shelters, and animal control agencies. We will search the

nearby areas and continue to check the home in case they return home. We will use social

media and posters to raise awareness.

If pets have full access to a backyard, it is not always guaranteed to be 100% secure. Pet Sitter

does not accept responsibility or liability for any customer’s pets that escape, are injured, or

become lost, fatal, or otherwise when pets are left out or given access to a fenced-in area. This

includes electronic, wood, metal, or any other fence type. All dogs must be on a leash at ALL

times when the Pet Sitter is in care of pets on walks/trips to the park. Pet Sitter is not liable for

pets left outside or may escape from the client’s property when Pet Sitter is not in attendance –

for example, clients who use doggie doors or pets who live and stay outside at all times. Pet

Sitter should not be liable for the injury, disappearance, death, or fines of any pet that escapes

the property unless the pet was able to escape due to the negligence of the Pet Sitter.

If your pet is shy or fearful, we will take the process very slowly. We want to build our

relationship with the pet and not stress them out any further. If we are unable to come in contact

with the pet to do our normal wellness checks, we will verify the pet is safe, healthy, and in the

home from a distance. This includes locating the pet and confirming they are secure, checking

food/water levels, body language, mobility, and so on. To make things comfortable, we will

simulate the things you do in your home like walking around the home, turning on and off the

faucet, and opening and closing doors. We basically want to make it as normal of an experience

for the pets as possible and most times, the less pressure you put on the pet to socialize, the

quicker they adapt. We are strong on being force-free and letting the pets build a relationship

with us on their own.

● Blizzard- Primarily severe storms, snow/ice conditions, etc. you will entrust Care Fur Pawz

to use their best judgment in caring for your pets(s) and home if we are servicing you at the

time of inclement weather. Care Fur Pawz Ltd. will try to carry out your instructions to the

best of the company’s ability. The care we provide to our customer’s pets and their safety is

our first concern. Customer selection of a nearby emergency contact has been requested.

The inclement weather plan will be as follows: 1) Every effort will be made to drive to your

home; 2) The service schedule may be changed, interrupted, or altered due to

circumstances; 3) If it is not possible to drive safely to your home, your emergency contact

will be notified, 4) You will be notified that the above-mentioned contingency plan has been

activated.

● Extreme Heat- If outside temperatures are too hot to walk a dog, we will use our best

judgment in caring for your pet(s) and home if we are servicing you at the time. It is too

hot to walk a dog if you cannot hold your hand to the ground for longer than 5 seconds.

Dogs do not have protection for their feet (the owner may supply booties) and when the

pavement is too hot it can cause serious damage. Temperatures over 76 degrees can be

dangerous to walk dogs and put them at risk for heat stroke.

● Fire- Your pet's safety is our top priority. If the premises has caught fire we will work

quickly to get all pet(s) out of the building safely. We always ask the owner that each pet

wears a standard collar (if the pet is able) while we provide care. We also ask for the

location of harnesses, leashes, carriers, and anything else to help with the evacuation

process. The known location of fire extinguishers is essential to the safety of your pet(s).

● Tornado- In the event of a tornado/tornado warning we will take shelter in the designated

area for tornados such as the basement or a downstairs bathroom. If a pet sitter receives

a tornado warning and there is time to check on all the families they are caring for, the

pet sitter will go to each home a secure the pets in a safe place. We will make sure pets

do not have access to the outside.

Deposits: A 20 % deposit is taken to hold all reservations and for clients who are traveling

and not on a recurring schedule. We understand your plans change and we, generally, do not charge

for cancellations with adequate notice. However, if you cancel 48 hours or less before the date of the

first visit, the deposit is non-refundable. If the client chooses to pay in full ahead of time, 20% of the

amount will be non-refundable.

Late Cancellations: If you are canceling within 24 hours or less before the visit/walk you will

be charged a $20.00 cancellation fee.

Holiday Cancellations: Please understand that pet-sitting services and kennels receive

more requests for reservations than they can handle during these holiday periods and we may have

turned away other clients because we have reserved time for you during a busy season. If you

cancel seven days or less before a holiday reservation, you will be charged for half of the visits. The

20% deposit will go towards the cancellation charge.

Common Inquiries

1.) What are your hours?

2.) How do your services work?

3.) What is your vaccination policy?

4.) What discounts do you offer?

5.) Can you send me pictures and updates of my pets?

6.) What do you do if there is an illness, injury, or medical emergency?

7.) My pet rushes the door, what if they escape?

8.) What do you do if my pet is shy/fearful?

9.) What if there is an issue with my home?

10.) What do you do in the event of extreme weather/natural disasters?

11.) Will you stay in my home with my pet?

12.) If you provide care overnight what do you do during the day?

13.) My pet doesn't need anyone overnight, what are the earliest and latest visit times you can do?

14.) My pet takes medications, can you administer them?

15.) What do you do if my ETA is delayed?

16.) What do you do if I come home early?

17.) What is your cancellation policy?

18.) Will you help with some of the house chores?

Pet Care Hours

Office Hours

Booking App

Contact

Quick Links