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Common Inquiries

  • What are your hours?
    Our office is open to the public for calls, emails and scheduling from 9 am-5 pm Monday through Friday.
  • How do your services work?
    All services require a meet and greet before they may be requested. Care Fur Pawz offers pet sitting, overnight care, dog walking and dog training all in the comfort of your home. Pet sitting and overnight care are those going away for a trip whether it's for work or pleasure. Dog walking is for clients who are gone for long periods of time away and their pup needs attention and exercise. We book in time frames: Morning (6-9am) Midday (10am-12pm) Afternoon (1pm-3pm) Dinner (4-6pm) Bedtime (7-9pm) Overnight services: Standard Overnight (9/10pm-6/7am) Extended Overnight (8/9pm-8/9am)
  • What is your vaccination policy?
    We require that all pets have their rabies vaccines as this is required by the state. The owner must provide proof of certification. If your pet is too young or unable to receive the vaccine, an exception may be made if we can verify the age or the vet provides a note of exemption. You may also get a titer test done to see if your pet has enough levels of the vaccines to no longer need them. This test can be quite expensive and we do not require this to be done.
  • What discounts do you offer?
    Care Fur Pawz offers a 5% military discount to both active and non-active service members. We also offer discounted dog walking packages!
  • Holiday Rates Policy
    Full price rates apply for each of the following holidays listed below: New Years Day, January 1st ($30.00) Martin Luther King Day, 3rd Monday in January ($10.00) President’s Day, 3rd Monday in February ($10.00) Easter ($30.00) Memorial Day, last Monday in May ($30.00) Independence Day, 4th of July ($30.00) Labor Day, 1st Monday in September ($30.00) Thanksgiving Day, 4th Thursday in November ($50.00) Christmas Eve ($50.00) Christmas Day ($50.00) New Year’s Eve ($50.00)
  • Can you send me pictures and updates of my pets?
    Of course! We understand the importance of keeping in touch and bringing you a piece of mind while you’re away. We do this by sending updates, pictures, and videos of your pets after each visit. You also can message us back through our convenient booking app.
  • What do you do if there is an illness, injury, or medical emergency?
    Care Fur Pawz is certified in Pet First Aid and CPR. In the event of any injury or illness, we will assess the situation carefully and inform you right away. Depending on the severity of the illness/injury we may make the executive decision to take your pet to the vet specified on your Pet Care Contract. If time is of the essence we will take your pet to the closest veterinary hospital. If we are unable to reach the owners of the pet(s) then we will follow the Veterinary Authorization outlined in the Pet Care Contract.
  • My pet rushes the door, what if they escape?
    Care Fur Pawz top priority is to ensure the safety of your pets and prevent them from injury, illness, and escapes. We ask that each owner properly secures the home and yard before leaving. This includes but is not limited to, no open doors and windows, uncrated dogs that rush the door having a way to block them from rushing the door, informing the pet owner if there is any history of escapes (etc). Upon arrival, we check all gates, fences, and doors leading outside. For walking, we ask which harnesses and leashes the pets use so we are using the correct ones for them. In the unfortunate event your pet does escape, we will contact the owner and the emergency contact about what has happened and maintain communication within the process of retrieving the pet. We will call all local vets, shelters, and animal control agencies. We will search the nearby areas and continue to check the home in case they return home. We will use social media and posters to raise awareness. If pets have full access to a backyard, it is not always guaranteed to be 100% secure. Pet Sitter does not accept responsibility or liability for any customer’s pets that escape, are injured, or become lost, fatal, or otherwise when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, or any other fence type. All dogs must be on a leash at ALL times when the Pet Sitter is in care of pets on walks/trips to the park. Pet Sitter is not liable for pets left outside or may escape from the client’s property when Pet Sitter is not in attendance – for example, clients who use doggie doors or pets who live and stay outside at all times. Pet Sitter should not be liable for the injury, disappearance, death, or fines of any pet that escapes the property unless the pet was able to escape due to the negligence of the Pet Sitter.
  • What do you do if my pet is shy/fearful?
    If your pet is shy or fearful, we will take the process very slowly. We want to build our relationship with the pet and not stress them out any further. If we are unable to come in contact with the pet to do our normal wellness checks, we will verify the pet is safe, healthy, and in the home from a distance. This includes locating the pet and confirming they are secure, checking food/water levels, body language, mobility, and so on. To make things comfortable, we will simulate the things you do in your home like walking around the home, turning on and off the faucet, and opening and closing doors. We basically want to make it as normal of an experience for the pets as possible and most times, the less pressure you put on the pet to socialize, the quicker they adapt. We are strong on being force-free and letting the pets build a relationship with us on their own. If it is determined your pet will require training before in-home care is an option, we offer training packages to get started!
  • What if there is an issue with my home?
    The benefit of hiring a pet sitter to care for your pet(s) while you’re away is they also provide care to your home. If there is an issue with the home such as power outages, a pipe bursting, odd sounds, or smells, we will inform the owner immediately. At the meet and greet we ask where the water shut off and breakers are in case any of the above occurs.
  • What do you do in the event of extreme weather/natural disasters?
    ● Blizzard- Primarily severe storms, snow/ice conditions, etc. you will entrust Care Fur Pawz to use their best judgment in caring for your pets(s) and home if we are servicing you at the time of inclement weather. Care Fur Pawz Ltd. will try to carry out your instructions to the best of the company’s ability. The care we provide to our customer’s pets and their safety is our first concern. Customer selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be notified that the above-mentioned contingency plan has been activated. ● Extreme Heat- If outside temperatures are too hot to walk a dog, we will use our best judgment in caring for your pet(s) and home if we are servicing you at the time. It is too hot to walk a dog if you cannot hold your hand to the ground for longer than 5 seconds. Dogs do not have protection for their feet (the owner may supply booties) and when the pavement is too hot it can cause serious damage. Temperatures over 76 degrees can be dangerous to walk dogs and put them at risk for heat stroke. ● Fire- Your pet's safety is our top priority. If the premises has caught fire we will work quickly to get all pet(s) out of the building safely. We always ask the owner that each pet wears a standard collar (if the pet is able) while we provide care. We also ask for the location of harnesses, leashes, carriers, and anything else to help with the evacuation process. The known location of fire extinguishers is essential to the safety of your pet(s). ● Tornado- In the event of a tornado/tornado warning we will take shelter in the designated area for tornados such as the basement or a downstairs bathroom. If a pet sitter receives a tornado warning and there is time to check on all the families they are caring for, the pet sitter will go to each home a secure the pets in a safe place. We will make sure pets do not have access to the outside.
  • Will you stay in my home with my pet?
    Yes, the services we provide are exclusively in the comfort of your home. Dog walks are provided in the neighborhood or on trails that are within walking distance of your home. Care Fur Pawz does not offer pet sitting in the pet sitters’ home at this time.
  • If you provide care overnight what do you do during the day?
    We offer two overnight services: Standard Overnights (9hrs) 9/10 pm-6/7 am and Extended Overnights (12hrs) 8/9 pm-8/9 am. Additional pet sitting visits must be added on which are 30-60min long. Most clients will book an overnight service with 1-2 daily visits depending on their situation and pets needs. If you have a puppy, the extended overnight with 2 visits is highly recommended.
  • My pet doesn't need anyone overnight, what are the earliest and latest visit times you can do?
    We book in two-hour time frames to account for traffic and if other visits go longer than expected for any reason. The first time block available to book is 6-8 am and the last time block is 7-9 pm. Overnight reservations go quickly.
  • My pet takes medications, can you administer them?
    Yes, we can administer pills, creams, ointments, and liquids to pets who are cooperative and not showing aggression while receiving the medication. We do not administer injections. If your pet is showing signs of aggression, we will stop the administration process and inform the owners we are unable to continue.
  • What do you do if my ETA is delayed?
    If you are going to be arriving home later than you’re expected time, please inform the company ASAP. We always require owners to inform us when they are home and the pets are back in their care. If we do not receive a message that you are home we will continue providing services to ensure the pet has care until you we receive notice you are home.
  • What do you do if I come home early?
    Of course, we are happy to accommodate any reservation changes with adequate notice. If you are returning home early we require 48 hours notice prior to the date you will be returning otherwise you will be charged the full amount of the original reservation.
  • What is your cancellation policy?
    PAYMENT AND DEPOSIT: Debit/Credit card payments are the accepted forms of payment. We require all clients to store a card on file which is used to take deposits, late cancellations fees, and cover supplies your pet may need (e.g. Food, Medication, Potty Pads, Leash, Collar, Harness, etc.). A 50% non-refundable deposit is taken at the time of booking to reserve dates for pet sitting. The remaining 50% will be charged 5 days before the first service. If you need to cancel please give us 5 days notice or it is non-refundable. ​ HOLIDAY RESERVATIONS Please understand the holidays are a very busy time for pet sitters and boarding facilities and we get more service requests than we can handle. All holiday reservations are due at the time of booking and are non-refundable because we have turned down other reservations to maintain another. A $10 holiday fee is applied to all visits that fall on the day before, day of, and day after all major holidays: New Year's Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Eve and Christmas Day. ​ LATE CANCELLATIONS (For Meet and Greets and Recurring Walk Clients Only) Clients pay for these services in advance and must provide 24-hour notice or the full rate will apply. ​ EARLY RETURNS Of course, we are happy to accommodate any reservation changes with adequate notice. If you are returning home early we require 48 hours notice prior to the date you will be returning otherwise you will be charged the full amount of the original reservation. RECURRING DOG WALKS/ PACKAGES Our dog walking is sold in packages to help make payments more flexible and affordable for our loyal clients. Walks are scheduled on a weekly basis meaning you must schedule a minimum of one walk per week to maintain the discount. Once all walks in the package have been redeemed you may choose to have the package auto-renew. If you must cancel/reschedule a walk in the package, please provide 24hrs notice or the walk will be removed from the package.
  • Will you help with some of the house chores?
    Yes, we can help with basic household chores such as plant watering, trash/recycling, and mail/packages. Up to 5 minutes of plant watering is included in the visit. Any more than that will be charged by duration to make sure your pet is still getting the appropriate care and attention.
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